1. Who operates Ek Haan and how to contact us
Ek Haan is operated by Solve Beyond Inc., a company incorporated in Canada. Ek Haan (the “Service”, “we”, “our”) provides matrimonial introductions through its mobile app, associated website and support channels. This Policy concerns personal information processed for Ek Haan, serving Canada, the United States and India. Our operational reference is Toronto, Ontario, Canada. Privacy and data-protection requests: info@ek-haan.com. Website: https://ek-haan.com.
2. Scope, jurisdictions and age eligibility
This Policy covers the Ek Haan app, website invitation or waitlist, account creation, administrator-assisted activities, customer support and related communications for users in Canada, the United States and India. Ek Haan is intended for adults aged 18 or over and is not directed to children. We may restrict or remove accounts reasonably believed to be underage, and process only information needed to investigate, protect users, respond to requests and meet legal duties. Local law may provide additional rights or limits.
3. Information you or your representative provide
We may collect account and profile information such as name, date of birth, age, gender or role, marital status, family details, community or religion where volunteered, education, occupation, income where volunteered, country/city, languages, interests, lifestyle, preferences, profile answers, written descriptions and approved messages. We receive email addresses, telephone numbers, social-media usernames/links, whether a member describes social accounts as public or private, profile photographs, verification selfies and other images the user elects to upload. Some answers may reveal sensitive personal information. Do not submit information you are not authorized to disclose. Optional fields and actual collection are controlled by the app design.
4. IP addresses, approximate location and technical data
We may process internet protocol (IP) addresses, IP-derived approximate country/region/city, network and access timestamps, device type and identifiers where available, operating system, app version, language setting, diagnostic information, security events, account-session events and error logs. We use this information for account security, suspected fraud, abuse detection, regional configuration, troubleshooting and lawful operations. IP geolocation can be inaccurate; it is not proof of residence, citizenship or exact position. This Policy does not claim that Ek Haan continuously collects precise GPS coordinates; if precise-location permissions or collection are introduced, the app and this notice must be updated with appropriate disclosures and permissions.
5. Selfies, photographs and review
For self-created profiles, Ek Haan may request a verification selfie and review it against profile photographs as part of approval and fraud prevention. A verification selfie is not a guarantee of legal identity or an exhaustive background check. Profiles created by a representative may follow a different verification flow and may display an unverified status. We store and restrict access to selfies and photographs for the stated moderation and account purposes. We do not assert biometric face recognition or biometric template generation unless such a feature is actually introduced and appropriately disclosed under applicable law.
6. Profiles created by parents and representatives
Where another adult creates or manages a profile, we may collect the creator’s name or relationship, undertaking, initials, declared method and approximate time of permission, scope of permission, separate contact-disclosure authorization, and audit evidence. The representative’s declaration is a claim, not independent proof that the subject consented. Where supported, we may send a secure review link to the adult subject to confirm, correct, decline or withdraw permission. Profile publication and contact disclosure depend on the legally approved consent policy and existing moderation. Individuals may report an unauthorized profile without opening an account; disputed publication or sharing may be restricted while investigated.
7. What other members can see
Approved, eligible profiles may be shown to other members with their chosen profile photos and information, subject to visibility preferences, account state, consent and platform rules. Members who qualify for an authorized paid contact unlock may see the contact methods that are currently shared under those rules. We may show whether a social account was described by its provider as public or private; this label is member-supplied and may become outdated. Social contact access may be limited to Haan Club where that entitlement applies. Other members can take screenshots or independently retain information after viewing it, which Ek Haan cannot fully prevent or retrieve.
8. Contact updates, permission changes and off-platform sharing
Within Ek Haan, previously authorized unlock holders may see a member’s updated currently shared contact details without repurchasing the unlock, subject to access rules and withdrawal of relevant consent. A removed method should cease to be shown in the app and relevant live responses. An unlock is not consent to harassment, redistribution, resale or unlimited contact. Ek Haan does not control third-party communications on WhatsApp, Instagram, telephone, email or in-person meetings. We may act on credible reports of misuse, but cannot erase copies obtained outside our systems.
9. Why we process information
We use personal information to create and administer accounts; provide eligible profiles and introduction actions; operate Rings, Shortlists, Compliments and contact unlocking; review selfies and photographs; moderate profiles; prevent fraud, duplicate abuse and unauthorized access; administer purchases and entitlements; respond to requests and reports; troubleshoot service issues; send necessary operational notices; comply with law; and defend or establish legal claims where appropriate. We use optional marketing contact information only under applicable consent and communication rules. We do not promise verification of every user-provided claim.
10. Legal grounds, consent and withdrawal
Depending on the jurisdiction and activity, processing may rely on meaningful consent, performance of the member agreement, compliance with law, or another legally permitted basis. We obtain separate permission where required for sensitive information, publication or contact disclosure and record relevant declarations. You may withdraw consent where law permits; this may affect features requiring the information. Withdrawal does not necessarily invalidate previous lawful processing or data needed for limited legal obligations. We do not treat a parent’s declaration as conclusive proof of an adult subject’s consent.
11. Credit purchases, Haan Club and payment information
Credit packs and Haan Club subscriptions are generally purchased through Apple App Store or Google Play according to the device and applicable checkout. We and our payment/subscription service providers may receive transaction or purchase identifiers, product identifiers, purchase status, renewal or expiry dates, refund or cancellation events, region/currency information and entitlements needed to deliver purchases and detect fraud. Apple or Google may collect payment card and billing details under their own privacy terms; Ek Haan does not claim to receive or store full payment card numbers from those storefront transactions. Manual entitlement or credit corrections may be logged and audited. Haan Club is a Boys-only membership under current product rules.
12. How Boys cancel Haan Club on iPhone or Android
Haan Club is an optional auto-renewing subscription for eligible Boys. To cancel a subscription purchased through Apple on an iPhone: open Settings > tap your name (Apple Account) > Subscriptions > Haan Club / Ek Haan > Cancel Subscription, if shown. To cancel a subscription purchased through Google Play on Android: open Google Play > profile icon > Payments & subscriptions > Subscriptions > Haan Club / Ek Haan > Cancel subscription; follow the prompts. Use the Apple or Google account originally used to buy the subscription. Cancellation generally stops future renewals while access may continue until the paid term ends, subject to store terms. Pausing a profile, choosing “I Said Haan Forever”, deleting an Ek Haan account, or uninstalling the app does NOT automatically cancel a store subscription. If the product cannot be found, use the store’s official subscription-management support. Ek Haan cannot promise to cancel a store-managed subscription merely because a privacy or deletion request was submitted. Official help: https://support.apple.com/en-us/118428 and https://support.google.com/googleplay/answer/7018481 .
13. Who receives information
Information may be disclosed to eligible members through profile visibility and authorized contact unlock; employees and approved administrators on a need-to-know basis; service providers supporting hosting, authentication, email, mobile infrastructure, subscriptions, payments, technical diagnostics and security; professional advisers under appropriate safeguards; and lawful authorities when legally required or permitted. Examples of involved infrastructure may include Supabase, RevenueCat, Expo, Apple and Google, subject to the actual integrations in production. We do not claim to sell member contact information or photographs to advertisers. We do not share member selfies or photos with third-party AI training services as a routine purpose; any new use requires separate legal assessment and disclosures. Supabase provides our application database, authentication and storage; RevenueCat supports purchase and subscription verification; Expo supports mobile infrastructure and notifications; Apple and Google operate the app stores and their billing systems. Netlify hosts this website and stores invitation and website deletion-request forms. The separate website invitation notice explains the invitation form in more detail.
14. International processing and access
Users and authorized service providers may be located in Canada, the United States, India and other countries. Providers may process, store or access information internationally under their own service arrangements and applicable law. Information processed outside your country can be subject to that country’s laws and lawful access requirements. We do not promise that every database, backup, log or service-provider record remains exclusively within Canada. Cross-border processing must be assessed against the actual provider arrangements and applicable safeguards.
15. Support tickets, complaints, moderation and law enforcement
We may collect messages, images, screenshots, timestamps, alleged misconduct details, administrative notes, review outcomes and relevant transaction histories to handle reports about fraud, impersonation, harassment, privacy or purchases. Reports are assessed; an accusation is not necessarily proof. We may preserve limited information to address serious harm or valid legal proceedings, subject to safeguards, review and lawful retention. We verify legal requests as appropriate and do not promise unconditional disclosure or concealment. If you face immediate danger, contact local emergency services.
16. Data security and access controls
We aim to use proportionate safeguards such as authenticated access, role-based administrative permissions, server-side authorization, protected storage, transmission security, security logging, restricted staff access and incident response. No internet system can promise absolute security. Access to sensitive selfies, contact details and complaint records is intended to be limited to authorized purposes. Users should protect their email accounts and promptly report suspected account compromise. Specific technical controls must match the systems actually deployed; this notice does not certify that unfinished controls have been deployed.
17. Retention, deletion and backups
On permanent account deletion, our application removes the sign-in, hides the profile from matching and removes or de-identifies ordinary personal profile information. Profile-photo and verification-selfie files enter a separate cleanup queue; file cleanup can take additional time and is not an immediate purge guarantee. Narrowly scoped legal holds can preserve covered information while other eligible data is removed. Restricted payment and credit records, safety reports, moderation and fraud-review evidence, consent and representative-authorization evidence, support and service-communication records, and the other person’s interaction history may remain. An anonymized account shell and deletion record preserve the record of deletion and help prevent restored data from reappearing. Category-specific retention periods for these retained app records have not yet been finalized or published; we cannot currently state a fixed maximum period for each category. This is an outstanding retention-policy limitation, not a claim that unlimited retention is justified. You can ask info@ek-haan.com about a retained record, its purpose and deletion eligibility. The deletion page provides the current category breakdown. Backup copies and independent provider records may take additional time to be removed under their own processes; deletion from our app does not itself erase every third-party record. The website invitation policy specifies retention until 12 months after official public launch, with earlier valid deletion requests and any legally required exceptions.
18. Pause, I Said Haan Forever and account deletion
Pausing a profile temporarily limits discoverability; “I Said Haan Forever” closes the matrimonial profile while preserving the account and internal records. Neither is permanent deletion. To permanently delete an account, use Profile > Account & Profile Status > Delete Account & Profile and follow the confirmation process, or visit https://ek-haan.com/delete-account to request deletion without installing or signing in to the app. You can also submit a privacy request through Report a problem, including the support route on the login page, or email support@ek-haan.com with the account email address. Privacy requests can be sent to info@ek-haan.com. Proportionate identity verification may be required; never send passwords or one-time codes. Deleting an account or uninstalling the app does not automatically cancel an Apple or Google Haan Club subscription; follow the cancellation instructions in section 12. A store cancellation is separate from, and is not a prerequisite for submitting, a deletion request.
19. Your privacy choices and rights
Depending on applicable law and your location, you may have rights to access, obtain information about, correct, update, withdraw consent for, delete, restrict or object to certain processing, and complain to a regulator . You may also have rights concerning automated decisions or appeals where legally applicable. Requests can require reasonable identity verification to protect other members. We will respond within applicable legal periods, and explain lawful reasons for any refusal or limited retention. You may report an unauthorized representative-created profile even if you are not an account holder .
20. Marketing, email, push notifications and preferences
We may send necessary account, security, moderation, purchase and support notices. Marketing emails, where used, will depend on applicable consent and unsubscribe rules, and optional marketing consent will not be treated as a prerequisite for basic membership. The app may send push notifications subject to device-level permissions and applicable choices. Notification previews could appear on a locked screen depending on your phone settings; you can adjust them in Apple or Android settings. We do not assume that every operational email is promotional or that consent for service communication covers unrelated advertising.
21. Website invitation and waitlist information
If you request an invitation or join our website waitlist, we may collect your email address, optional phone number, declared country, submission timestamp and related consent evidence. We use it to manage requests and communicate about the invitation or launch as disclosed at collection; optional marketing uses require appropriate permission. Our intended waitlist retention is until twelve months after official launch, unless you request earlier deletion or legal requirements justify a different period. The waitlist does not itself mean membership has been approved. The website deletion-request form collects the email address associated with the account and the request type through Netlify Forms, so that the team can review and verify the request. It does not subscribe you to the invitation list or marketing. Request records require separate support-record handling; account deletion does not automatically purge a request from Netlify. A fixed retention period for these support-request records has not yet been finalized. The invitation notice remains at https://ek-haan.com/privacy.
22. Cookies, SDKs, external links and future features
The website or app may use necessary session technology and software development kits (SDKs) for authentication, purchases, notifications, diagnostics and essential operation. Actual SDKs, cookies, tracking, advertising identifiers and their purposes must be checked against the shipped build and website. We do not claim to conduct advertising tracking or sell personal information where we do not. External sites such as Instagram, WhatsApp, Apple and Google have their own terms and privacy notices. If analytics, advertising, facial recognition or new location functions are introduced, this Policy and permission flows must be updated first as required.
23. Changes to this Policy, language versions and contact
We may revise this Policy to reflect changes to our service, data practices, providers and legal obligations. Material changes will be communicated as required. This HTML page is in English. The source document published in the app contains English, Hindi and Punjabi versions; equivalent reviewed HTML translations are not yet published here. The website clarifications about the operating entity, providers, deletion route and current retention limitations were published on October 22, 2026; the source PDF is effective October 18, 2026. Questions, complaints and privacy requests: info@ek-haan.com. For urgent safety matters use the app reporting mechanism or local emergency services.