Request deletion without the app
You can request permanent deletion even if you have uninstalled Ek Haan or cannot sign in. Use this form or the email method below. A request is reviewed and verified before the account is deleted; submitting the form does not immediately delete an account.
We may request proportionate identity verification to protect the account owner. We do not need your password or one-time login code. Applicable privacy-law response periods apply; no fixed processing time is promised here.
Method A — Delete inside Ek Haan
- Open Ek Haan and sign in.
- Open Profile, then Account & Profile Status.
- Select Delete Account & Profile. A previously closed profile may show Delete My Account Permanently.
- Read the deletion and subscription notice. A reason or note is optional.
- Type DELETE in the confirmation field, then select Delete Account & Profile.
Pause Profile and I Said Haan Forever are different actions: they hide or close a profile while preserving the account. Select permanent account deletion when that is what you want. If the control is unavailable or fails, use the external form or email instead.
Method B — Report a problem
Use Report a problem in Ek Haan, including the link on the login page. If you cannot sign in, follow its account/access prompts to reach the signed-out support form. Select a privacy-related reason or Other and write: Please permanently delete my Ek Haan account and associated personal data.
Use the separate email field when prompted. Do not put email addresses, phone numbers, social handles or links in the message body: the app rejects contact information there. Keep the ticket number shown after submission. Support requests reach the Ek Haan support queue for review; they are not automatic deletion commands.
Method C — Email your request
Email support@ek-haan.com.
Suggested subject: Ek Haan — Account Deletion Request. Include the email address associated with your Ek Haan account. For privacy questions, contact info@ek-haan.com.
Do not send passwords, OTPs, verification selfies or unnecessary personal information. If email cannot be delivered, use the request form above; the form is a separate channel.
What happens after deletion?
Once a verified deletion is processed, your sign-in is removed and your profile stops appearing in ordinary matching and discovery. Ordinary profile information, contact details and social-media details are removed or de-identified. Profile photographs and verification selfies are included in deletion, with file removal handled separately through a cleanup queue unless a valid scoped legal hold applies.
Restricted transaction, consent, security, support and other justified records may remain as explained below. The retained account and profile shells do not provide an active sign-in or visible matchmaking profile. A request through support or this website first requires review and proportionate ownership verification.
What information may be retained after account deletion?
Retention is separate from keeping an active profile. An anonymized account shell remains so historical records stay consistent, while ordinary matching, profile access and sign-in end. Some linked records can still be personal information; an anonymized profile does not make every linked record anonymous.
| Information | What happens and why | Period / deletion criteria |
|---|---|---|
| Profile, matchmaking answers, preferences, contact details and social-media details | Removed or de-identified through the account-deletion workflow; the public discovery copy is removed. The retained profile shell is marked deleted. | Processed as part of deletion, except information covered by a valid, narrowly scoped legal hold. |
| Profile photos and verification selfies | Associated app records are removed and private files are queued for separate secure cleanup. This is not a promise that every file disappears instantly. | Removed through cleanup after deletion; a fixed maximum cleanup time is not currently published. Valid legal holds can delay only the covered data. |
| Shortlists, Rings, Compliments and contact unlocks | Active matching stops and personal profile data is removed. Some interaction and unlock history is retained for the other participant, disputes and transaction integrity, showing the deleted member as a closed profile. Copies already saved outside Ek Haan cannot be recalled. | A fixed retention period for retained interaction history has not yet been approved. |
| Subscription, purchase and credit records | Restricted financial records and ledger history may remain for accounting, reconciliation, fraud prevention, refunds and legal obligations. | Category-specific retention periods are awaiting approval; no fixed maximum is currently published. Store and payment providers have their own records and policies. |
| Safety, fraud, moderation and security evidence | Limited reports and investigation/audit records may remain for defined safety, fraud-prevention, dispute or legal purposes. This is not permission to keep a complete usable profile or sensitive selfies indefinitely by default. | Retention periods for these retained evidence categories are awaiting approval. A legal hold must have a documented scope and reason; covered data is eligible for cleanup after release. |
| Consent and representative-authorization evidence | Restricted evidence of what was agreed, declared or authorized, its version and relevant timestamps may be retained to establish the consent history and address disputes. | A justified category-specific retention period has not yet been approved. |
| Support requests, service communications and deletion feedback | Support and service records may remain for handling the request, complaints and disputes. Website requests stored through Netlify need separate handling from the in-app account cleanup. | A fixed retention schedule for these records has not yet been finalized. |
| Deletion proof and anonymized identifiers | A deletion record and de-identified account/profile shell help keep records consistent and prevent a restore from making a deleted profile visible again. | No fixed end date is currently published for these records. |
| Website invitation / waitlist information | Handled under the separate website invitation privacy notice. | The published policy specifies until 12 months after official public launch, with earlier valid deletion requests and legally required exceptions. |
Retained records are subject to purpose-based access controls. Valid legal holds may preserve specific evidence for an investigation or legal obligation; other eligible data is still removed. Backups and independent service-provider records can require additional processing. We do not promise instant erasure from every backup, device, recipient or provider.
Haan Club and unused credits
Deleting your Ek Haan account or uninstalling the app does not automatically cancel an Apple or Google subscription. You can submit a deletion request without first cancelling; manage store billing separately to stop future renewals.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Haan Club / Ek Haan → Cancel subscription.
- iPhone: Settings → your name → Subscriptions → Haan Club / Ek Haan → Cancel Subscription.
Use the store account that made the purchase. Cancellation normally stops renewal while access may continue until the paid period ends, subject to the store’s rules. Official guidance: Google Play cancellation and Apple subscription cancellation.
Deleted accounts lose access to unused credits and account benefits. Deletion does not itself promise a refund; applicable store policies and mandatory consumer remedies remain available. Review the credit terms and refund terms.